Mistakes Retailers Make When Choosing a POS System

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There are numerous responsibilities that a retailer must perform. They devote a significant amount of time and resources to increasing their sales. As sales increase, new opportunities for expanding the business become available. The challenge, now, is, how do you keep track of all your transactions? The solution: a point-of-sale system.

The value of choosing the correct POS system is critical because the decision will have a long-term impact on your business. If you want to automate your restaurant’s operations by installing a point-of-sale system, you must choose carefully. As much as choosing the right POS system is important, retailers must also be completely aware of the most common pitfalls to avoid while selecting the right POS system.

Below are mistakes you need to avoid:

  • Not Understanding Your Needs
    Your business will need to stay on top of every transaction it performs, such as acquiring, receiving, transferring, selling, and reporting. When you discuss your business operations with the POS representative in detail, you will be able to immediately select which company will meet your needs. The software provider can then demonstrate how each process can be automated using their program. They can also provide you with in-depth industry knowledge advice on how similar stores have adopted automated systems.
  • Focusing on Price and Not on Features
    There’s no denying that cost-effective software is preferable, but sacrificing critical functionality in the process isn’t the greatest strategy. Many companies advertise alluring pricing for their POS hardware and software. The advertised low-cost computers and printers are that way for a reason. They are consumer products that were not designed to withstand the daily 12-hour beating that most retail venues will subject them to. Avoid purchasing cheap point-of-sale systems for your small business in an attempt to save a few dollars. While they are more enticing, spare yourself the pain and invest a few extra dollars on a high-quality POS system instead.
  • Purchasing a One-Size-Fits-All System
    The ideal POS system is fits the business’ requirements; there is no one-size-fits-all solution. Different sorts of retailers have different system requirements, and one type of POS system may work for them but not for you. There is no need to pay for a “one-size-fits-all” system because POS firms give the software to all types of stores with different needs. Look for a point-of-sale system that is tailored to your market and whose features will automate your market’s specific requirements. This will give you a greater return on investment.
  • Failing to Do Research
    You’re unlikely to purchase an item without first researching its specifications, performance, and safety record. The same can be said for your point-of-sale system. Hundreds of POS systems are now available on the market. Ensure you spend lots of time assessing and comparing every system before settling on one. Choosing the first system that you come across isn’t always the greatest idea. The importance of the point-of-sale system is well established, but do your due diligence before making the call.

Here are a few things you need to consider:2

    • How long has the POS Company been in operation?
      You want to be sure that the company has experience in the industry and will stay around for the duration of your POS system.
    • How stable is the company?
      A financially sound business will have enough revenue and resources to support you for the duration of the POS system’s life cycle. Look for one with enough resources and manpower to provide you with better assistance, training, installation, and feature development.
  • Not Doing Prior Testing
    If you jump on the POS system from the company that provided you with the first pitch, it may be difficult to get any assurance. To say this is a “hit or miss” situation is an understatement. On paper, a POS system may appear appealing.
    However, you can only get the full picture and determine whether it’s the perfect match for your company if you get to test it first. Before you buy, it’s vital that you sample the system and get a demo to determine if it works well for your team and operations. Look for a different company if the one you’re considering doesn’t provide free trials.
  • Improper Staff Training

Staff training is important for the system’s success

The right amount of training and expertise of a POS system is critical. If not properly trained, employees could put the store out of business. After all, your employees will be in charge of the POS to process sales, print barcodes, and handle inventory on a daily basis.

The less training your employees receive, the more likely they are to make mistakes and disappoint customers. It is well worth the time and money to adequately train your employees.

  • Insufficient Support System

It is safe to say that there will be challenges in using POS along the way. You may be capable of running your company, but it doesn’t guarantee you can fix any problems, particularly when it comes to your POS software. If something goes wrong, having a competent support system will assist you in resolving the issue. When choosing a point-of-sale software system, be sure to look into technical support options as well. That way, you won’t have to be left on your own if a problem arises.

  • Wrong Partner Selection
    You want to be sure that the point-of-sale company you eventually choose will be around for years to come. Retailers are often left without support and are forced to replace their system with one from a more established company. Choose companies that specialize in POS systems since they’ll have the knowledge and expertise to grow your company even better.

Get the Right Retail POS System in Canada

Get the right partner for your POS system

Choosing the right POS system is not an easy undertaking, especially when there are potential pitfalls to avoid. You may choose a sturdy and long-lasting POS system that will support your business needs and help you meet future development by learning what common mistakes to avoid.

For your future POS system, partner with POSRG Canada. We’ve been providing quality point-of-sale systems in Toronto for years. Call us at (905) 332-8809 for consultation.